Last updated: May 2026
We aim to provide clear, professional, and transparent administrative support. If you are dissatisfied with our service, please contact us through the website form or by post at our registered office.
What to include
Please include your name, organisation, enquiry reference if available, and a clear description of the issue.
Review process
We review complaints fairly and aim to respond with an explanation or proposed resolution within a reasonable timeframe.
Scope
We can review complaints about our administrative service only. We cannot control third-party decisions, event owner policies, or external process outcomes.